Delivery FAQs


Most orders are dispatched using APC Overnight, all of our wines are re-packed into specially designed boxes and each bottle is wrapped with a flexible honeycomb sleeve, which are designed to protect the bottles from damage during transit. All of our packaging is 100% recyclable, biodegradable, and compostable.

Some orders are dispatched directly from our bonded warehouse in their original packaging, and these are delivered by a specialist wine carrier.

Delivery Charges

Delivery charges will be added to your order during the checkout process, and calculated based on postcode.

UK Mainland – £7.95

Highlands & Isle of Wight – £19.25
All AB Postcodes, IV1-20, IV25, IV30-37, IV63, PH15-26, PA21-35, PA37-39, FK17-21, PH32, PH49-50, PO30-41

Scottish Highlands Mainland – £19.25
AB30, AB33-38, AB42-45, AB53-56, DD8-9, IV21-24, IV26-28, IV40, IV52-54, PA36, PA40, PH30-31, PH33-41, KW1-14, PA80

Scottish Offshore Islands – £26.25
HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Northern Ireland – £26.25

Delivery Timescales

We aim to deliver the majority of orders within 2-3 working days. Outlying postcodes may take longer. Because of external restrictions resulting from the COVID-19 crisis, delivery times may be slightly longer than usual.

We will confirm the expected delivery date by email – if you wish to delay your delivery please let us know and we will do what we can to assist.

Orders over £300 are delivered directly from our bonded warehouse according to a schedule determined by postcode.

Orders under £300 are delivered by APC Overnight and you will receive tracking information by email and/or text. This information will usually be updated with an estimated delivery time slot, once the driver’s round has been allocated on the morning of delivery.

Deliveries are made on weekdays during business hours and all deliveries must be accepted at the point of delivery. Upon request, deliveries can be left in a secure location but this is undertaken at the purchaser’s risk.

Failed Delivery

In the event that you are not in at the time of delivery, the couriers will leave it in the designated secure location, or with a neighbour. If this is not possible, they will leave a card and the wine will be returned to your local depot.

Please ensure that the delivery address you provide (as confirmed in our order confirmation email) is correct and complete; should it be incorrect you must notify us immediately so that we can amend your order prior to dispatch.

If delivery cannot be made successfully within seven days, the couriers will return the wine to ourselves. Redelivery or delivery to another address will then be charged at the prevailing rate together with a return charge of £10. In the event that you cancel your order following return by the couriers, we will deduct the original delivery charge and the £10 return charge from your refund.

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