PRIVACY POLICY
WHO ARE WE?
Ratcliffe & Co. Wines Ltd
Address: 1 Moors Farm Cottages, Marsh Road, Outwell, Norfolk, PE14 8PW
Telephone: 07777 132028
E-mail: info@ratcliffe-co.com
Ratcliffe & Co Wines Ltd is a family-run wine merchant based in Norfolk, UK. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).
WHAT PERSONAL INFORMATION WE COLLECT
We currently collect and process the following information:
- Personal details, including your name, billing and delivery addresses, email address, and telephone number
- Payment details processed securely through our third-party payment providers (we do not store full card details)
- Order history, preferences, and product selections
- Account information (if you create one)
- Information relating to your WineSaver membership, including contributions, bonuses, and account balances
- Communication preferences and records of correspondence
HOW WE COLLECT YOUR INFORMATION?
We collect your personal information directly from you when you:
- Place an order or create an account on our website
- Subscribe to WineSaver
- Sign up to our newsletter
- Contact us by phone, email, or online form
- Take part in wine tastings, promotions, or events
HOW WE USE YOUR INFORMATION?
We use your information to:
- Process and deliver your orders
- Manage your WineSaver membership and monthly payments
- Provide customer service and support
- Send updates, account information, and relevant marketing (if opted in)
- Improve our website and services
- Comply with legal and regulatory requirements
We will never sell or rent your personal data to other companies for marketing purposes.
OUR PAYMENT PROVIDERS
We use Stripe to process payments securely. You may also choose to pay using Klarna, Apple Pay, Google Pay, or other supported methods. All transactions are encrypted, and we do not store or have access to full card details. Stripe privacy policy: https://stripe.com/gb/privacy
WHO WE SHARE YOUR INFORMATION WITH
We share your information only when necessary, with:
- Courier companies to deliver your orders
- Selected suppliers for order fulfilment
- Payment processors (Stripe, Klarna, etc.) for secure transactions
- Email and IT service providers for secure communications and data storage
All third parties must handle your data securely and in compliance with data protection laws.
HOW WE STORE YOUR INFORMATION
Your personal information is securely stored on servers located in a UK-based data centre. We retain order and account information for 7 years following your last order. Data for closed WineSaver accounts will be securely deleted or anonymised after this period.
YOUR RIGHTS
Under UK data protection law, you have rights including:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to object
- Right to data portability
No charge is required to exercise these rights. Requests are responded to within one month.
Contact: info@ratcliffe-co.com | 07777 132028 | Ratcliffe & Co Wines Ltd, 1 Moors Farm Cottages, Marsh Road, Outwell, Norfolk, PE14 8PW
WINESAVER MEMBERSHIP DATA
When you join WineSaver, we collect and process your personal and payment details to manage monthly contributions, bonus rewards, and account balance.
- Payments collected automatically via Stripe each month
- Membership can be cancelled at any time
- Personal and financial data remains protected
- We do not share WineSaver data with any third parties other than secure payment processors
COOKIES AND ANALYTICS
We use cookies to ensure our website functions properly and to improve your browsing experience. Please refer to our Cookie Policy for more details.
HOW TO COMPLAIN
If you have concerns about our use of your personal data, please contact us at info@ratcliffe-co.com.
You may also complain to the ICO:
Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk
Last updated October 2025
