Privacy & Cookie Policy

PRIVACY & COOKIE POLICY

WHO ARE WE?

Ratcliffe & Co Wines Ltd is a family-run wine merchant based in Norfolk, UK.

Ratcliffe & Co. Wines Ltd
Address: 1 Moors Farm Cottages, Marsh Road, Outwell, Norfolk, PE14 8PW
Telephone: 07777 132028
E-mail: info@ratcliffe-co.com

This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

WHAT PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

  • Personal details such as your name, billing and delivery address, email address, and telephone number
  • Payment information processed securely via third-party payment providers (we do not store full card details)
  • Order history, preferences, and product selections
  • Account information (if you create an account)
  • Information relating to your WineSaver membership, including contributions, bonus credit, and account balances
  • Communication preferences and records of correspondence with us

HOW WE COLLECT YOUR INFORMATION?

We collect your personal information directly from you when you:

  • Place an order or create an account on our website
  • Subscribe to WineSaver
  • Sign up to our newsletter
  • Contact us by phone, email, or online form
  • Take part in wine tastings, promotions, or events

HOW WE USE YOUR INFORMATION?

We use your information to:

  • Process and deliver your orders
  • Manage your WineSaver membership and monthly payments
  • Provide customer service and support
  • Send order updates, account information, and marketing communications (only where you have opted in)
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations

We will never sell or rent your personal data to other companies for marketing purposes.

OUR PAYMENT PROVIDERS

Payments on our website are processed securely using Stripe. You may also choose to pay using Klarna, Apple Pay, Google Pay, or other supported payment methods.

All payment transactions are encrypted. We do not store or have access to full card details.

Stripe Privacy Policy: https://stripe.com/gb/privacy

WHO WE SHARE YOUR INFORMATION WITH

We share your information only when necessary, with:

  • Courier companies to deliver your orders
  • Selected suppliers for order fulfilment
  • Payment processors (such as Stripe and Klarna) to complete secure transactions
  • Email and IT service providers for secure communication and data storage

All third parties must handle your data securely and in compliance with data protection laws.

HOW WE STORE YOUR INFORMATION

Your personal information is securely stored on servers located within the UK or EEA.

We retain order and account information for up to 7 years to meet legal and accounting requirements.

Data relating to closed WineSaver accounts will be securely deleted or anonymised after this period.

YOUR RIGHTS

Under UK data protection law, you have rights including:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict or object to how your data is processed
  • Request data portability

There is no charge to exercise these rights. We aim to respond to all requests within one month.

To exercise your rights, contact: info@ratcliffe-co.com | 07777 132028

WINESAVER MEMBERSHIP DATA

When you join WineSaver, we collect and process personal and payment information to manage:

  • Monthly contributions
  • Bonus credit
  • Wallet balances and order usage
  • Payments are collected automatically via Stripe
  • Membership can be cancelled at any time
  • Personal and financial data remains protected
  • WineSaver data is not shared with third parties other than secure payment processors

COOKIES AND ANALYTICS

This page forms part of our Privacy & Cookie Policy.

We use cookies to ensure our website functions properly and to improve your browsing experience.

Cookie consent on this website is managed using Cookiebot, which allows you to view, accept, reject, or change your cookie preferences at any time via the cookie banner or cookie settings link.

Cookies may be used for:

  • Essential website functionality
  • Performance and analytics
  • Improving user experience

You can manage or update your cookie preferences at any time using the cookie banner.

HOW TO COMPLAIN

If you have concerns about our use of your personal data, please contact us at info@ratcliffe-co.com.

You may also complain to the ICO:
Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk

Last updated February 2026