Delivery FAQs

Delivery FAQs

As soon as you place an order with us, our team get to work processing your order as quickly as possible.

We have put together some essential delivery information to answer any of your queries. However, if there’s any questions that are still unanswered, feel free to give us a call.

Delivery information

Delivery charges will be added to your order during the checkout process and calculated based on your postcode.

UK Mainland & Central Scotland – £7.95
All UK Mainland Postcodes and the following DD, DG, EH, FK, G, KA (exc. KA27 & KA28), KY, ML, TD, AB1-AB16, AB21-AB25, AB30, AB39, PA1-PA19, PH1-PH3.

Isle of Scilly & Isle of Wight – £8.95
TR21-TR25, PO30-PO41

Isle of Man – £16.95
IM1-IM9

Scottish Highlands – £16.95
AB31-AB38, AB41-AB56, HS, IV, KA27-KA28, KW, PA21-PA50, PA60-PA78, PA80, PH4-PH44, PH49-PH50, ZE1-ZE3. 

Northern Ireland – £16.95
All BT Postcodes

Channel Islands – £16.95
GY1-GY10, JE1-JE5

We deliver anywhere in the UK, including NI, the Highlands, Scottish Islands, the Isle of Man and the Scilly Isles.

We aim to deliver the majority of orders within 2-3 working days. Outlying postcodes may take a little longer. 

We will confirm the expected delivery date by email – if you wish to delay your delivery, please let us know and we will do what we can to assist.

Orders over £300 are delivered directly from our bonded warehouse according to a schedule determined by postcode.

Orders under £300 are delivered by our courier partners DHL or DPD Local, and you will receive tracking information by email and/or text. This information will usually be updated with an estimated delivery time slot once the driver’s round has been allocated on the morning of delivery.

Deliveries are made on weekdays during business hours, and all deliveries must be accepted at the point of delivery. Upon request, deliveries can be left in a secure location, but this is undertaken at the purchaser’s risk.

Our delivery couriers are DHL and DPD Local.

Delivered by:

In the event that you are not in at the time of delivery, the couriers will leave it in the designated secure location, or with a neighbour. If this is not possible, they will leave a card and the wine will be returned to your local depot.

Please ensure that the delivery address you provide (as confirmed in our order confirmation email) is correct and complete; should it be incorrect you must notify us immediately so that we can amend your order prior to dispatch.

If delivery cannot be made successfully within seven days, the couriers will return the wine to ourselves. Redelivery or delivery to another address will then be charged at the prevailing rate together with a return charge of £10. In the event that you cancel your order following return by the couriers, we will deduct the original delivery charge and the £10 return charge from your refund.

All of our wines are re-packed into specially designed boxes, some of which contain a pulp-safe bottle system, which are designed to protect the bottles from damage during transit. All of our packaging is 100% recyclable, biodegradable, and compostable.

Some orders are dispatched directly from our bonded warehouse in their original packaging, and these are delivered by a specialist wine carrier.

Can't find the answer to your question?

Give us a call – we’re ready and waiting to help you.

Opening Hours:

Mon to Fri: 9am to 6pm
Saturday: 9am to 1pm
Sunday: CLOSED
Bank Holidays: CLOSED

Suggestions:

If you have any great ideas or suggestions, we would love to hear them! Send an email