FAQs and Help

All of our most popular questions are answered below. But if you can’t find the answer you need, the easiest option is to give us a call.

Ordering

FAQs and Help

All of our most popular questions are answered below. But if you can’t find the answer you need, the easiest option is to give us a call.

Ordering

We’ve tried to make shopping with us super easy! You don’t have to be a member of our club to order with us, but you will need an account.

We are working on putting together some pre-mixed wine cases for our customers that are looking for something quick and convenient. So check back soon for this going live in the coming weeks.

If you have specific preferences and want to mix your own selection then you can browse the All Wines page (found in the top navigation bar).

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Returns and Refunds
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Can't find the answer to your question?

Give us a call – we’re ready and waiting to help you.

Opening Hours:

Mon to Fri: 9:00 am to 5:30 pm
Saturday: 9:00 am to 5:30 pm
Sunday: CLOSED
Bank Holidays: CLOSED

Suggestions:

If you have any great ideas or suggestions, we would love to hear them! Send an email

Ratcliffe & Co Wines Ltd.
1 Moors Farm Cottages, Marsh Road, Outwell, Norfolk, PE14 8PW.
Ratcliffe & Co Wines Ltd 2024. All rights reserved.
VAT: GB390166690 – Registered in England & Wales
Company No: 13552086