Delivery FAQs
As soon as you place an order with us, our team get to work processing your order as quickly as possible.
We have put together some essential delivery information to answer any of your queries. However, if there are any questions that are still unanswered, feel free to give us a call.
Delivery information
Delivery charges will be added to your order during the checkout process and calculated based on your postcode.
UK Mainland & Central Scotland – £7.95
All UK Mainland Postcodes and the following DD, DG, EH, FK, G, KA (exc. KA27 & KA28), KY, ML, TD, AB1-AB16, AB21-AB25, AB30, AB39, PA1-PA19, PH1-PH3.
Isle of Scilly & Isle of Wight – £8.95
TR21-TR25, PO30-PO41
Isle of Man – £16.95
IM1-IM9
Scottish Highlands – £16.95
AB31-AB38, AB41-AB56, HS, IV, KA27-KA28, KW, PA21-PA50, PA60-PA78, PA80, PH4-PH44, PH49-PH50, ZE1-ZE3.
Northern Ireland – £16.95
All BT Postcodes
Channel Islands – £16.95
GY1-GY10, JE1-JE5
Free delivery applies to all orders over £300. WineSaver subscribers also benefit from free delivery.
Orders under £300 are delivered by our courier partners DHL or DPD Local, and you will receive tracking information by email and/or text. This information will usually be updated with an estimated delivery time slot once the driver’s round has been allocated on the morning of delivery.
Orders over £300 are delivered directly from our bonded warehouse according to a schedule determined by postcode.
We deliver anywhere in the UK, including NI, the Highlands, Scottish Islands, the Isle of Man, the Scilly Isles and the Channel Islands.
We aim to deliver the majority of orders within 2-4 working days. Outlying postcodes may take a little longer.
Deliveries are made on weekdays during business hours, and all deliveries must be accepted at the point of delivery. Upon request, deliveries can be left in a secure location, but this is undertaken at the purchaser’s risk.
Our delivery couriers are DHL and DPD Local.
Delivered by:
Yes – after your order has left our warehouse, you should receive updates via SMS and/or email from the courier partners (either APC, DHL or DPD Local), which will include a link to track your order
You can also track your order through the site by clicking on the account / login icon (the little person) at the top of the page. Under My Account, select order history and from there you will be able to track your order.
If you have any problems, please feel free to contact us directly.
Yes – just let us know before dispatch if you’d like us to hold or delay your order. You can also leave delivery instructions (such as a safe place) at checkout.
Once your order has left our warehouse, changes are more difficult, but we’ll always try to assist. You’ll be able to rearrange the delivery date directly via our courier’s website.
In the event that you are not in at the time of delivery, the couriers will leave it in the designated secure location, or with a neighbour. If this is not possible, they will leave a card and the wine will be returned to your local depot.
Please ensure that the delivery address you provide (as confirmed in our order confirmation email) is correct and complete; should it be incorrect you must notify us immediately so that we can amend your order prior to dispatch.
All of our wines are re-packed into specially designed boxes, some of which contain a pulp-safe bottle system, which are designed to protect the bottles from damage during transit. All of our packaging is 100% recyclable, biodegradable, and compostable.
Some orders are dispatched directly from our bonded warehouse in their original packaging, and these are delivered by a specialist wine carrier.
No. We’re unable to offer local collection at this time, as all of our wines are held in bonded storage.
Can't find the answer to your question?
Opening Hours:
Saturday: 9am to 1pm
Sunday: CLOSED
Bank Holidays: CLOSED
